Support

Email hello@getkinoe.com. We aim to reply within 48 hours. Please don’t send private artwork; describe the problem, your device and browser, and the effect you used.

Saving your file

After rendering, select Download via ChatGPT. ChatGPT asks you to confirm “Open link”, then opens the file in a new browser tab. Save it from there: ⌘S or Ctrl+S, or right-click (on a phone, press and hold) and choose Save. ChatGPT keeps a copy of the rendered file, never your original.

What works where

Feature	Inside ChatGPT
Images (PNG, JPEG, WebP), animated GIFs, short MP4 videos	Yes. Up to 4096 px and 40 MB for images; video up to 60 s and 1080p
PNG and looping GIF export	Yes
MP4 export	No. ChatGPT does not accept video files from apps
WebM and MOV video	Depends on your browser; MP4 (H.264) is the most reliable
Devices	Tested in ChatGPT on the web (Chrome on macOS) and in the ChatGPT phone app. Tablets have not been tested. On small screens the editor switches to a one-column layout with tabs.

Common problems

Nothing happens after Download: look for ChatGPT’s “Open link” prompt, and allow pop-ups for chatgpt.com.
A GIF from a still image is refused: GIFs need an effect that moves over time (for example Hue shift with Cycle). Otherwise export a PNG.
“This browser is not playing this video here”: try an MP4 (H.264) file or another browser.
The editor looks out of date: start a new chat; ChatGPT can keep an earlier version for a short time.

To remove KINOE Mini, disconnect it in ChatGPT’s settings under apps.